How do you know when your data strategy framework you are using is no longer working? How do you go about changing it?

A clear signal that a strategy framework is no longer working is when there’s noticeable misalignment with the organisation’s overarching business strategy. When data initiatives fail to support or adapt to shifting strategic priorities—such as changes in service delivery models, regulatory obligations, or institutional goals—the framework becomes ineffective. You’ll also see signs like poor stakeholder … Continue reading How do you know when your data strategy framework you are using is no longer working? How do you go about changing it?

The Role of a CDO in Shaping a Data-Driven Culture

In today’s digital economy, organizations that successfully leverage data are the ones that stay ahead of the competition. However, becoming truly data-driven requires more than just investing in technology—it requires a cultural shift. As the Chief Data Officer (CDO) or Head of Data and Analytics, fostering this transformation is one of your most critical responsibilities. … Continue reading The Role of a CDO in Shaping a Data-Driven Culture

The Pursuit of Service Excellence: how business intelligence can drive service improvement

(This was my presentation to the Australian Network of University Planners [ANUP] Annual Forum, 11 November 2019, Hobart, Tasmania, Australia) The importance of continual improvement in the pursuit of service excellence is the fact that excellence is a transient thing. What may be regarded today as excellent service may be merely standard service tomorrow. Our … Continue reading The Pursuit of Service Excellence: how business intelligence can drive service improvement